Pojok FAQ — answers to all your questions
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No. Under Pojok's rules, each person is allowed only one account. Attempting to open multiple accounts may result in all of them being permanently closed and any stored balance being forfeited. Keep your sole account secure.

the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and an OTP or password reset link will be sent to you. Use it to set a new password. The whole process can be completed within 5 minutes.

For security reasons, the name provided at registration cannot be changed easily. However, if you need to update your mobile number or email address, it can be done through the support team after identity verification. Contact support@pojok.im for assistance.

KYC (Know Your Customer) verification is part of Pojok's security and legal compliance framework. It helps prevent fraud and money laundering while keeping your account safe. Without completed KYC, large withdrawals may be blocked. Simply upload a scanned copy of your national ID or passport to complete verification.

Yes, Pojok supports responsible gaming. You can temporarily deactivate your account if you wish — just contact support. For more details, Responsible Gaming View page.

Providing incorrect or false information during registration will cause issues during account verification and may block your withdrawals. If you made an error at registration, contact support@pojok.im promptly to have it corrected. Keeping your details accurate is in your own best interest.

Yes, you can also create an account through the Pojok mobile app. The registration process is just as straightforward as on the website. To download the app, the download page Go. Registering through the app also comes with some exclusive perks.

Pojok supports deposits via all major mobile banking methods including bKash, Nagad, Rocket, and Upay, as well as bank transfer and cryptocurrency. For more details, Financial Transactions Go to page.

The minimum deposit on Pojok is just ৳500 BDT, applicable across all mobile banking methods in Bangladesh. A special welcome bonus is available on your first deposit, so make it right after you register.

Deposits made via mobile banking are usually credited to your account within 1 to 5 minutes. Bank transfers may take 1 to 2 hours. If your account hasn't been credited within 30 minutes, please contact support with your transaction reference number.

Withdrawal requests from Pojok are typically processed within 1 to 24 hours. Mobile banking withdrawals are the fastest — often arriving in as little as 30 minutes. Slightly longer processing times may apply on weekends or public holidays.

Withdrawal limits depend on your account's verification level and the method used. Generally, you can withdraw up to ৳100,000 BDT per day. Completing KYC verification can raise this limit. For more details, on the Financial Transactions page here.

Yes, for security purposes withdrawals can only be sent to the mobile number or bank account registered on your account. Transfers to third-party accounts are not permitted. This policy exists solely to protect your funds.

Pojok does not charge any fees for deposits. Withdrawals are also generally free. However, your mobile banking provider may apply their own service charges, which are outside Pojok's control.

A withdrawal request can be cancelled before processing begins. Contact support quickly after submitting the request and cancellation may still be possible. Once processing has started, however, it can no longer be cancelled. For any issues, reach out to support@pojok.im.

New members at Pojok receive an attractive welcome bonus on their first deposit. The bonus is credited directly to your account and can be used to play games. To learn about the bonus amount and terms, Register and visit the offers page.

Some bonuses are credited automatically, while others may require a promo code. If you receive a promo code during registration or when making a deposit, enter it in the designated field. If you have no code, the bonus will be applied automatically.

Bonuses cannot be withdrawn as cash directly. You must use the bonus to play and meet the required wagering amount (Wagering Requirement) before any winnings can be withdrawn. Each bonus has its own wagering conditions, so before accepting a bonus, Terms & Conditions Read.

Free spin bonuses are generally usable on specific slots games. The eligible game(s) will be stated when the bonus is credited. New Games or Popular Games page to browse available games.

Join Pojok's referral program, invite your friends, and earn a bonus for every successful registration and deposit. Just copy your referral link from your account dashboard and share it with friends.

Every bonus has an expiry period, typically between 7 and 30 days. If the Wagering Requirement isn't met before the bonus expires, it will be automatically cancelled. So make sure to start using your bonus soon after receiving it.

Pojok's cashback offer returns a percentage of your losses during a set period. It's typically applied on a weekly or monthly basis and is credited to your account automatically. For cashback terms and conditions, here here.

Pojok offers hundreds of games including slots, Live Casino, Sports Betting, cricket, football, card games, and more — with new titles added every week. Popular Games or New Games Visit the page to browse the full list of games.

Yes, all games on Pojok are available on mobile. You can play on both Android and iOS devices using a mobile browser or the Pojok app. Playing through the app gives you a smoother experience. To download the app the download page Go.

In the Live Casino, you get to play with real dealers in real time. Video streaming brings you an authentic casino experience from wherever you are. Pojok offers a wide range of live games including Baccarat, Roulette, and Blackjack.

Pojok offers betting on cricket, football, tennis, basketball, kabaddi, and all other popular sports worldwide. You can also place bets in real time on live matches. For more details, Sports and Bet View page.

Yes. All games on Pojok use internationally certified Random Number Generator (RNG) technology, meaning every outcome is entirely random and unbiased. Regular third-party audits are conducted to ensure this.

If your connection drops, your game progress is saved on the server. Once you reconnect, you can continue from where you left off. In some cases, however, the current round may be completed automatically.

Yes, Pojok uses SSL encryption and advanced security technology to keep your personal and financial information safe. We never share your data with third parties. To learn more, Privacy Policy Read.

Go to Account Settings, navigate to the Security section, and you'll find the option to enable 2FA. Activate it using an OTP sent to your mobile number or via Google Authenticator. This protects your account from unauthorized access.

Change your password immediately and send an urgent email to support@pojok.im. The support team will investigate and temporarily lock the account if needed. To stay protected going forward, enable 2FA and never share your password with anyone.

Pojok is an internationally regulated and licensed online gaming platform. Our licensing and regulatory information About Us page. Being licensed means your funds and personal information are protected under the law.

Always log in through the pojok.im domain. If anyone — whether a stranger or via message — claims to represent Pojok and asks for your password or OTP, it's a scam. Pojok will never ask for your password through direct messages. If you notice anything suspicious, report it to support immediately.

There are three ways to reach Pojok support: (1) Live chat on the website, (2) Email: support@pojok.im, (3) In-app support. Live chat typically gives you the fastest response.

Yes, Pojok's support team provides full service in Bengali. Our team is fluent in both written and spoken Bengali, with Bangladeshi players in mind. You're also welcome to reach out in English.

For any issues or complaints, start by reaching out via live chat or email. If the matter remains unresolved, send a detailed message to support@pojok.im — you'll receive a ticket number in return. Pojok typically aims to resolve complaints within 24 hours.

Start by refreshing the page and clearing your browser cache. If the issue persists, try a different browser or device. If it still doesn't resolve, contact support with a screenshot. App users should also check for any available app updates.

This FAQ page aims to answer all common questions. If you still can't find what you're looking for, feel free to reach us via live chat or at support@pojok.im. Our team is always ready to help with any question you have.