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Responsible Gaming

At Pojok Responsible Gaming — Stay in the game, stay in control

Gaming should be a source of fun, not stress. Pojok believes every player has the right to play safely, responsibly, and in a balanced way — and we're committed to making that possible.

Safe Environment
Limit-Setting Features
18+ Only
24/7 Support
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Table of Contents
Quick Self-Check
Am I spending more than my set budget?
Am I placing bigger bets to chase my losses?
Is gaming affecting your family or work?
Are you finding it hard to stop playing?
If any answer is "yes", support@pojok.imto get in touch.
Helpful Pages
FAQs Privacy Policy Terms & Conditions Financial Transactions Register
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Need urgent help?

If you feel gaming is having a negative impact on your life, contact our support team right away: support@pojok.im — we're always here for you.

Introduction

What responsible gaming actually means

At Pojok, we believe online gaming is a form of entertainment — just like watching a film or playing cricket with friends. But that enjoyment is only genuine when it stays within healthy limits. Responsible gaming means playing on your own terms — choosing when to play, how long to play, and how much to spend.

Online gaming is growing rapidly in Bangladesh, with millions of people enjoying platforms like Pojok every day. However, a small number of players can sometimes become overly dependent on gaming, which may start affecting their personal and family lives. Pojok takes this seriously.

Our responsible gaming program is more than just a policy — it's a commitment to every one of our members. We provide a range of tools and support to ensure you always feel safe, happy, and in control while playing on Pojok.

The three core principles of responsible gaming are: Awareness (knowing your own playing patterns), Control (setting limits and sticking to them) and Help (seeking help when needed). Pojok's responsible gaming programme is built on these three principles.

Keep in mind: Playing on Pojok is entertainment — not a source of income. If gaming becomes the main focus of your life or starts causing financial pressure, that's a sign something is wrong.
Warning Signs

Recognising the signs of problem gaming

Gaming addiction or problematic gaming behavior doesn't always appear all at once — it tends to develop gradually, and many people don't realize when they've crossed the line. If you recognize any of the signs below in yourself or someone close to you, take action promptly.

Spending beyond your budget and hiding it
Repeatedly returning to the game to chase losses
Spending far more time gaming than you planned
Withdrawing from family, friends, and social activities
Feeling restless, irritable, or anxious when you can't play
Neglecting work, studies, or daily responsibilities
Taking on debt or draining savings to fund gaming
Hiding your gaming habits from family or loved ones
Important: If you notice two or more of the above signs in yourself, don't ignore them. Pojok's support team will help you without judgment and in complete confidence.
Control Tools

Tools Pojok provides to help you

Pojok offers a range of powerful tools you can access directly from your account settings. These tools help keep your gaming experience balanced and in check.

1

Deposit Limit

Set a cap on how much you can deposit daily, weekly, or monthly. Once set, the limit takes effect immediately.

2

Loss Limit

Automatically stop your game after losing a set amount. Protect yourself from further financial loss.

3

Session Time Limit

Set a time limit on how long you can play in a single session. Once the limit is reached, the platform will automatically log you out.

4

Reality Check

At set intervals, you'll receive a break notification reminding you how long you've been playing and how much you've won or lost.

5

Cooling-Off Period

Temporarily close your account for anywhere between 24 hours and 30 days. During this period, no gaming or transactions will be possible.

6

Wager Limit

Set a maximum limit on the total amount you can wager over a given period and avoid exceeding it.

Limit Setting

How limit-setting works

Setting limits on Pojok is quick and straightforward, taking effect immediately. The table below details the different types of limits available and how each one works.

Limit Type Duration Effective time Status
Deposit Limit Daily / Weekly / Monthly Instant Active
Loss Limit Daily / Weekly / Monthly Instant Active
Session Time Limit Per session Instant Active
Bet Limit Daily / Weekly Instant Active
Cooling Off 24 hours – 30 days Instant Active
Rules for increasing limits: Reducing a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period — this protects you from making impulsive decisions in the heat of the moment.
Self-Exclusion

Self-Exclusion — When You Need a Stronger Step

If you feel you need stronger measures beyond cooling off or limit-setting, you can use Pojok's Self-Exclusion feature to completely close your account for an extended period.

  • Self-exclusion period: 6 months, 1 year, 2 years, or permanently — your choice. Your account cannot be reactivated before the period ends.
  • Full Break: During self-exclusion, you will not be able to log in, make deposits, or play any games.
  • Process: Email us at support@pojok.im or reach out via live chat. Our team will close the account and send a confirmation within 24 hours.
  • Marketing Off: While self-exclusion is active, you will not receive any promotional emails or notifications.
  • Reactivation: To resume playing after the period ends, you'll need to complete a cooling-off period and submit a written request.
Tip: Self-exclusion is a brave and positive step. It's not a sign of weakness — it's a sign of self-care. Pojok fully respects and supports this decision.
Healthy Habits

Practical tips for playing responsibly

Responsible gaming isn't just about stepping in when things go wrong. Building healthy habits from the start keeps gaming enjoyable at all times. Pojok's experienced team has put together some practical tips to help you do just that.

  • Set an entertainment budget: Set aside a fixed amount each month for gaming — an amount you can afford to lose without it affecting your daily life. Never use money meant for rent, food, or your children's education.
  • Stick to your time limits: Decide how long you'll play before you start. Set a timer, and when it goes off, take a break — even if you're on a winning streak.
  • Think of gaming as entertainment: Don't expect to earn money from gaming. Winning feels great, but if you lose, treat it as the cost of entertainment. The house always has an edge in casino games.
  • Don't game when emotional: Never play when you're angry, sad, lonely, or under the influence of alcohol or drugs. These states impair your judgment and significantly increase the risk of harm.
  • Keep track of your own record: Keep track of how much time and money you spend on gaming each week. This habit will help you stay aware of your own behaviour.
  • Spend time with family and friends: Gaming is a part of life, not the whole of it. Make sure you're leaving enough time for family, friends, and other interests.
Our Commitment

Why Pojok Believes in Responsible Gaming

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18+ Age Verification

Every new account goes through a strict KYC process that includes age verification. Minors are not able to register on Pojok under any circumstances.

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Safe Environment

Pojok uses SSL encryption and advanced security technology. Your personal information and funds are completely secure.

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Transparent Gaming

All games on Pojok use certified Random Number Generators (RNG). Results are entirely fair and never predetermined.

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24/7 Bangla Support

For any questions or concerns about responsible gaming, our Bangla-speaking support team is always here to help.

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Automatic Protection

If unusual gaming behavior is detected, Pojok automatically sends an alert and the support team will reach out if needed.

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Judgment-Free Support

There's no shame in asking for help. Pojok's team handles every situation with complete confidentiality and respect.

Support & Contact

Where to Get Help

You don't have to face a gaming problem alone. Beyond Pojok's own support, you can reach out to professional organisations for help. Remember — asking for help is a sign of strength.

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Email Support

Support@pojok.im
You'll receive a detailed response within 24–48 hours.

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Live Chat

Chat with us directly on the platform.
24/7 instant support in Bangla.

Remember: You can set limits or self-exclude at any time directly from your account settings on Pojok. For immediate assistance, live chat is the fastest option.
FAQs

Responsible Gaming — Frequently Asked Questions

Lowering a limit takes effect immediately — it's applied as soon as you save the setting. Increasing a limit, however, requires a 7-day waiting period to protect you from decisions made in the heat of the moment.

Any winnings in your account at the time of activating self-exclusion will remain withdrawable. Our support team will assist you in completing the withdrawal process. However, no new deposits or gameplay will be possible while self-exclusion is active.

You can reach us directly at support@pojok.im. Pojok also investigates problematic accounts on third-party requests. However, we are obligated to protect personal data privacy, so certain information may not be able to be shared.

A cooling-off period is a temporary break — anywhere from 24 hours to 30 days — after which your account is automatically reactivated. Self-exclusion, on the other hand, is a long-term commitment — from 6 months up to permanent — and your account cannot be reactivated before the period ends under any circumstances.

Yes, absolutely. Pojok requires mandatory KYC verification at registration and does not allow anyone under 18 to create an account. Any suspicious account is investigated and, if confirmed, closed immediately.

Yes, it is fully treatable. Gaming addiction is a recognized mental health condition, and recovery is possible with the right support and professional guidance. The first step is acknowledging the problem and asking for help — and that takes real courage.

Play safe, Stay safe and have fun!

Responsible gaming at Pojok isn't just a policy — it's part of our culture. Sign up today and start enjoying the safest gaming experience in Bangladesh.

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